SnapSites Features: Membership and ProMaintain Support
Along with the great benefit of having a dynamic, easy-to-update website, comes the flip-side: ensuring it’s properly maintained and running smoothly. Just like owning a home, we have to keep our website up-to-date and secure from potential threats. It can be time consuming and confusing, especially when you know that updating the CMS or plugin can sometimes wreak havoc on your website. We get it, and we are here to help. We have always been firmly committed to unparalleled client support and we feel it’s just one of many traits that sets us apart from the crowd. Even though we are a smaller firm by design, we adhere to the same workflow, processes, and management systems used by much larger agencies.
Our Client Support Center is a one-stop shop for all of our client resources, documents, tools and information that will help you along the way. Once you login, you’ll have access to a full FAQ section with topics ranging from billing to detailed WordPress instructions, a robust Knowledge Base, our WordPress training video library, detailed client and process guides, and much more. Although we provide one of the most user-friendly content management systems around combined with unparalleled training and support resources, you may never actually have to update your site yourself if you don’t want to. In addition to taking care of all of your site’s CMS, theme and plugin updates, our friendly support team is always standing by to enter in all the content updates you want to throw our way – included at no extra charge with your membership.