SnapSites Features: Membership and ProMaintain Support

Along with the great benefit of having a dynamic, easy-to-update website, comes the flip-side: ensuring it’s properly maintained and running smoothly. Just like owning a home, we have to keep our website up-to-date and secure from potential threats. It can be time consuming and confusing, especially when you know that updating the CMS or plugin can sometimes wreak havoc on your website. We get it, and we are here to help. We have always been firmly committed to unparalleled client support and we feel it’s just one of many traits that sets us apart from the crowd. Even though we are a smaller firm by design, we adhere to the same workflow, processes, and management systems used by much larger agencies.

Our Client Support Center is a one-stop shop for all of our client resources, documents, tools and information that will help you along the way. Once you login, you’ll have access to a full FAQ section with topics ranging from billing to detailed WordPress instructions, a robust Knowledge Base, our WordPress training video library, detailed client and process guides, and much more. Although we provide one of the most user-friendly content management systems around combined with unparalleled training and support resources, you may never actually have to update your site yourself if you don’t want to. In addition to taking care of all of your site’s CMS, theme and plugin updates, our friendly support team is always standing by to enter in all the content updates you want to throw our way – included at no extra charge with your membership.

Custom All-In-One Client Dashboard

We will customize your dashboard to show information on your website traffic, unread form entries, recently published posts, and much more!

Google Analytics Integration

We will install a Google Analytics tracking script on your SnapSite and set up a dashboard widget for you to monitor your traffic directly from the back-end.

Real-Time Monitoring

With our Google Analytics integration, you can check how many users are on your website in real-time or from previous days, weeks, months or years.

One-Click Restore Points

With recent technological advances, we now easily create restore points prior to making major changes on websites in the case something were to go wrong.

Unlimited Data Transfer

We do not want to limit the data that gets moved on your website on a daily basis, so we thought it would be easier to give you unlimited data transfer.

Enterprise Architecture

The architecture of our SnapSites are built for growth and can support any size of business. We will not impose limits on what you want to accomplish.

Lightning-Fast Content Delivery Network

We will host your images and files on a content delivery network to ensure your SnapSIte is lightning fast and can handle large amounts of traffic!

Multi-Server Cluster Caching

With multi-server cluster caching, multiple instances of cache will work together to provide a single cache. If one instance fails, another can take over.

Industrial-Grade Security

We want to alleviate your fear of your website being hacked. We work very hard at keeping our SnapSites secure and out of hands of the bad guys.

Daily Backups

Our servers make one automatic daily backup of your website. Worse comes to worst, you would only lose the last 24 hours of work done on your SnapSite.

Managed Updates

We take great care in managing updates that are needed for our websites and want to avoid any miscues. Prior to making updates, we will back up your website.

Unlimited Updates for Life

Yes, really. Although our drag and drop CMS is super easy to use for even the most novice user, you may never actually have to update your site yourself if you don’t want to. In...

Unlimited Content Updates by Our Support Team

Are you too busy to make website updates on your own? If so, feel free to send over your content updates and we will take care of them for you.

Unparalleled Client Support

One of the greatest parts about our jobs is making everything come together for you and seeing your satisfaction at the completion of a project.

Robust Knowledge Base and FAQs

If you want to try to figure out a solution to a problem or need help creating a new element, we provide a knowledge base with documentation and FAQs.

Training Video Library

If you find it easier to learn by watching videos, then you are in luck! We host a training video library in the back-end on how to manage your SnapSite.

Detailed Client Guides

Along with your SnapSite, we provide a detailed client guide that contains colors, elements, features and other tools used to bring your design together.

Support via Phone, Conference, Email and Live Chat

We want to be easily accessible and provide different options for you to communicate with us. Please email our support to set up a time for us to chat.

Discounted Credit Blocks for Additional Services

If you think you are going to need future support, then you should purchase credit blocks. The more credit blocks you buy, the bigger discount you will get.

Detailed Project Management Workflow and Reporting

We want to keep you in the loop throughout the project and not let anything slip through the cracks. We use Basecamp for project-related matters.

Exclusive and Priority Support Levels

If it is important that your updates get performed as soon as possible, we recommend purchasing an Exclusive Priority Support package, enabling you to cut the line.

Completely Unique Handcrafted Designs

We want to ensure your SnapSite design is completely unique and tailored to your liking. We like to craft our designs from scratch to keep our jobs fun.

Ready to schedule a demo? We'll give you full admin access and throw you the keys so you can take one for a test drive yourself!